where will i meet other members?
Piano piano arranges meetings between members at carefully selected restaurants in London. Rather than leaving you to arrange your own meetings, our concierge service handles all restaurant bookings, ensuring you meet other members in sophisticated, safe environments.
When using piano piano, you can make a reservation with your friends through our concierge service. We will book two tables - one for you and your friends, and we'll offer the second table to members of the opposite gender. We aren't matchmaking, so we don't share any details about you other than that you are a piano piano member.
You can also book available tables where other members have already made reservations. Remember, dinner reservations are for you and your friends to enjoy your evening together, with the possibility of a brief, natural encounter with other members.
This curated approach means you'll only meet other verified members in upscale settings, making connections feel natural and comfortable.
How does the proximity feature work?
When you log into piano piano, you’ll take a selfie to activate proximity scanning for four hours. Upon launch, piano piano will connect members in restaurants through piano piano concierge who will remind you 30 minutes before your reservation to take a selfie. If another member with an active selfie is within proximity for at least 10 minutes, you’ll both receive a notification and will see each other’s selfie.
What happens after a proximity match?
There is no ability to interact with someone's selfie - if you’re interested in someone you’ve been notified about, you can approach them in real life and ask to connect via the app. To connect, simply scan their unique QR code. They will then have 12 hours to approve or decline the connection. If approved, you’ll be able to see each other’s name and phone number to continue the conversation on your preferred platform.
are you matchmaking?
No, piano piano is not a matchmaking service. We don't select specific members to match with each other or create pairings. Instead, we create natural opportunities for our members to meet in sophisticated restaurant settings.
Our role is to curate the community through careful member selection and arrange the environments where organic connections can happen. We book tables at restaurants where members can enjoy dinner with their friends while having the chance to meet other verified members who are open to connections.
Think of piano piano more as a dining companion that facilitates natural introductions between like-minded people, rather than a traditional matchmaking service
Why is there a 12-hour delay for confirming connections?
The 12-hour window removes the pressure to make an instant decision allowing the person to consider your interaction. This thoughtful approach allows the person being approached time to digest the interaction. Research has indicated that what may be an instant 'No' can change to a 'Yes' after some thought. So, perhaps over the course of the twelve hour period what may have been an immediate no may turn into an approved connection. In addition, the 12-hour decision delay may minimise the risk of in-person rejection for the person approaching.
Can I use Piano Piano if I’m shy or nervous about approaching people?
Absolutely. piano piano is designed to reduce the anxiety of real-life introductions - it is the perfect dating app for introverts. The app’s values of respect and kindness encourages members to approach others in a way that is polite and thoughtful. And remember, just because you approach someone doesn’t mean they need to make a decision on the spot - all you need to say is, "Hi, I saw you on the piano piano app - can we connect?" You don't need to think of what to say - that's what you need to say. Given the community of piano piano members are kind and respectful, you will be welcomed with warmth and a willing to connect on the app.
Do I have to be active on the app to meet someone?
Yes, the app is designed to encourage active, real-world participation. When you log in and take your selfie, proximity scanning activates for four hours. After this time, you’ll need to take another selfie to continue scanning however during the private preview, the app will only connect you to members in restaurants reserved through piano piano concierge.
Can I filter who I am notified about (e.g., by age or gender)?
The private preview will focus on heterosexual connections. The concierge service will note your preferences with age and offer you restaurant reservations where members within your preferred age range will be.
Using the App
Is my personal information secure?
Yes, we take privacy and security very seriously. Your personal details, including your phone number, are only shared with another member if both parties approve a match. Selfies and QR codes are used exclusively for real-time, proximity-based interactions and are not stored for any other purpose.
How does Piano Piano ensure safety during real-life interactions?
Every piano piano member undergoes a comprehensive verification process that includes manual identity verification, professional background checks and a detailed manual application review. This means our community consists exclusively of fully verified individuals whose identities and backgrounds we have carefully authenticated.
Our structured meeting format is designed with your safety in mind. All interactions take place in carefully selected restaurants with your friends. We exclusively arrange meetings in public, well-staffed environments.
Additionally, since all members are fully verified with official documentation, there's complete accountability within our community. piano piano maintains detailed records of all member interactions and restaurant bookings.
Unlike traditional dating apps, you'll never be asked to meet someone alone or in an unfamiliar location. You're always in control of your experience, enjoying dinner with your friends while having the option to make connections in a safe, sophisticated environment.
Can I decline an approach in real life?
Whilst you are under no obligation to accept a connection just because someone approaches you, we encourage users to accept a connection even if they intend to reject the connection at a later time. This is important to encourage people to approach others in real life. If you do not wish to connect with someone then simply let them know politely that you are not interested in connecting. Our members are expected to handle these situations with kindness and respect.
Can I report inappropriate behaviour?
Yes, we encourage members to report any behaviour that violates our community values. Our support team will review the situation and take appropriate action to maintain a safe and respectful environment for all members. Please report the time and date of the event to hello@pianopiano.app
Privacy & Safety
Who is Piano Piano for?
piano piano is for singles in London who are looking for intentional, real-world connections. Our members are busy professionals, creatives, and thoughtful individuals who value effort, kindness, and personal growth in their relationships..
Is Piano Piano available outside of London?
For the private preview, piano piano will be available only in London. However, we have plans to expand to other cities in the future. Be sure to sign up to our newsletter to keep up to date with local launches
How can I contact Piano Piano?
If you have further questions or need assistance, feel free to email us at hello@pianopiano.app
What happens if I’m not accepted?
If your membership application is not successful, we'll notify you via email. While we're unable to provide specific details about our decision-making process, there are two ways forward:
Obtain a referral from a current piano piano member, which will allow you to reapply immediately
Wait 6 months to reapply if your circumstances change
piano piano maintains a highly curated community to ensure the best possible experience for all members. Our acceptance criteria are designed to maintain the quality and trust within our community rather than to exclude
who created piano piano?
piano piano was created by Francesca Chiesa. To read more about the story behind piano piano click here