where will i meet other members?
piano piano creates serendipitous encounters wherever you're already planning to go in London. Our concierge service coordinates natural meetings between members at coffee shops, bookstores, markets, museums, parks, or anywhere else you're spending time.
When you share your daily plans with your concierge - whether you're grabbing coffee in Notting Hill, browsing books in Bloomsbury, or meeting friends for drinks in Shoreditch - they'll coordinate with other members whose plans and preferences align with yours.
You're not confined to specific venues. Piano piano works with your authentic lifestyle, creating opportunities for genuine connections in the places you naturally frequent.
How does piano piano coordinate member meetings?
piano piano connects members through your personal concierge who coordinates your daily plans with other compatible members. The more you share about your interests, preferred neighborhoods, and daily activities, the better your concierge can create serendipitous encounters.
When your concierge identifies a potential coordination opportunity - perhaps you're both planning to visit the same area or have similar interests - they'll facilitate the timing and location. 30 minutes before the coordinated encounter, your concierge will remind you via WhatsApp to take a current selfie and will share selfies between coordinated members so you can easily identify each other.
What happens when I want to connect with someone I meet?
If you're interested in connecting with the member you've encountered, simply approach them and introduce yourself. The introduction can be brief and quick - we recommend not asking for their name and it’s important you don’t ask for their number. The intent of the meeting is to be brief.
We’ll check in with each of you to determine if you’d like to connect, but we’ll do so 12 hours after the encounter. If both members are interested, your concierge will facilitate the exchange of contact information so you can continue the conversation on your preferred platform.
are you matchmaking?
No, piano piano is not a matchmaking service. We don't select specific members to match with each other or create pairings. Instead, we create natural opportunities for our members to cross paths in their everyday lives.
Our role is to curate the community through careful member selection and coordinate serendipitous encounters based on your authentic interests and lifestyle. When you're planning to visit a coffee shop, explore a market, or attend an event, we look for opportunities to coordinate with other members who share similar interests or are planning to be in the same area.
Think of piano piano as a lifestyle concierge that facilitates natural introductions between like-minded people living authentic lives in London.
Why is there a 12-hour delay for confirming connections?
The 12-hour window removes the pressure to make an instant decision, allowing the person to consider your interaction. This thoughtful approach allows the person being approached time to digest the interaction. Research has indicated that what may be an instant 'No' can change to a 'Yes' after some thought. So, perhaps over the course of the twelve hour period what may have been an immediate no may turn into an approved connection. In addition, the 12-hour decision delay may minimise the risk of in-person rejection for the person approaching.
Can I use Piano Piano if I’m shy or nervous about approaching people?
Absolutely. piano piano is designed to reduce the anxiety of real-life introductions - it is the perfect dating service for introverts. The values of respect and kindness encourages members to approach others in a way that is polite and thoughtful. And remember, just because you approach someone doesn’t mean they need to make a decision on the spot - all you need to say is, "Hi, I just wanted to introduce myself. My name is…" You don't need to think of what to say - that's all you need to say if you can’t think of anything else. Given the community of piano piano members are kind and respectful, you will be welcomed with warmth.
What increases the chances of meeting someone with piano piano?
Your chances of meeting someone increase when you:
Share detailed information about your daily plans and interests with your concierge
Remain open to different locations and activities throughout London
Communicate regularly with your concierge about your lifestyle and preferences
Stay flexible with timing when serendipitous opportunities arise
Approach other members respectfully when you're interested in connecting
The more your concierge understands your authentic lifestyle and interests, the better they can coordinate natural encounters with compatible members.
How does age preference work with piano piano?
During the private preview, piano piano focuses on heterosexual connections. Your concierge will note your age preferences and will prioritize coordinating encounters with members within your preferred age range who share similar interests or are planning to be in the same areas of London.
What happens if I have issues during a coordinated encounter?
If you're interested in connecting with the member you've encountered, simply approach them and introduce yourself. The introduction can be brief and natural - we recommend not asking for their name initially and it's important you don't ask for their number. The intent of the meeting is to be brief and let the natural connection unfold.
We'll check in with each of you to determine if you'd like to connect, but we'll do so 12 hours after the encounter..
How will I know if someone is a piano piano member?
Your concierge will share current selfies with coordinated members shortly before the encounter, so you'll be able to identify each other easily. This ensures you can approach with confidence, knowing they're also a piano piano member open to connection.
Can I see who I'm going to meet before the encounter?
No. To maintain privacy and encourage natural connections, you'll only see the selfies of other members when you're both at the coordinated location, shared by your concierge shortly before the encounter. This preserves the excitement and authenticity of serendipitous meetings while ensuring you can easily identify each other in the moment.
Using the concierge services
how will i access the concierge service?
Founding Members have direct access to their concierge through WhatsApp (or your platform of choice).
What services does the concierge provide?
Your concierge learns your preferences, interests, and favorite locations to create personalized connection opportunities. We'll suggest activities, events, exhibitions, classes, weekend adventures, or simply great spots around London where you might meet other verified members. Think art galleries, hiking groups, cooking classes, or that new coffee shop in Marylebone—never singles events, always authentic experiences you'd genuinely enjoy.
You started with restaurant reservations—do you still offer this?
Yes, restaurant connections remain a core part of piano piano, with a more streamlined approach. Tell your concierge about your dining plans—whether it's Sunday brunch in Notting Hill or dinner at that new spot in Shoreditch—and we'll notify other members who might want to book there too. When there's mutual interest, we coordinate timing to create natural opportunities for connection. You make your own reservation, we orchestrate the magic.
How do I increase my chances of meeting other piano piano members?
Engagement is key. When your concierge checks in about your plans, share them! Whether you're heading to Borough Market on Saturday morning, planning drinks in Shoreditch, or thinking about that new exhibition at the Tate, the more you communicate, the more opportunities we can create for meaningful connections.
What if I go somewhere the concierge recommended but the other member doesn't show?
This may happen, but remember—piano piano only suggests places and activities you'd genuinely enjoy regardless. You're never wasting your time because every recommendation aligns with your interests. For members who repeatedly no-show, we revoke their membership to maintain our community standards.
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what happens if i need to cancel?
Of course, we completely understand that life gets in the way sometimes so be sure to contact your concierge immediately if your plans change. For the smoothest coordination with other members, we appreciate as much notice as possible, ideally 24-48 hours. Occasional cancellations are part of life, but multiple last-minute cancellations or no-shows may affect your membership status as we work to maintain a reliable experience for our entire community.
How will I know if other members are at the same venue?
Your concierge will confirm when both members have arrived at the location and facilitate a selfie exchange via WhatsApp. This allows you to easily identify each other in the venue while maintaining the element of natural discovery that makes piano piano special.
how often can i use the concierge service?
As a Founding Member, there are no limits on using your concierge service. In fact, we encourage frequent communication—the more you share your plans and interests, the more opportunities we can create for meaningful connections. Think of your concierge as your personal connection curator, always working to enhance your social experiences across London.
How quickly can I expect the concierge to respond?
Our concierge team responds to all requests within 2 hours during operating hours, often much faster for time-sensitive coordination.
What are the concierge's hours of operation?
Your concierge is available Monday through Sunday, 9am to 10pm. For urgent matters outside these hours, Founding Members can reach out via WhatsApp and will receive a response at the earliest opportunity.
the concierge
Who is Piano Piano for?
piano piano is for singles in London who are looking for intentional, real-world connections. Our members are busy professionals, creatives, and thoughtful individuals who value effort, kindness, and personal growth in their relationships.
Is Piano Piano available outside of London?
For the private preview, piano piano will be available only in London. However, we have plans to expand to other cities in the future. Be sure to sign up to our newsletter to keep up to date with local launches
How can I contact Piano Piano?
If you have further questions or need assistance, feel free to email us at hello@pianopiano.app
Are there any additional costs beyond the membership fee?
For Founding Members, the £149 fee covers all app features and concierge services for lifetime access.You're only responsible for your own costs when out and about—whether that's coffee, dinner, exhibition tickets, or activity fees.
What happens if I’m not accepted?
If your membership application is not successful, we'll notify you via email. While we're unable to provide specific details about our decision-making process, there are two ways forward:
Obtain a referral from a current piano piano member, which will allow you to reapply immediately
Wait 6 months to reapply if your circumstances change
piano piano maintains a highly curated community to ensure the best possible experience for all members. Our acceptance criteria are designed to maintain the quality and trust within our community rather than to exclude
who created piano piano?
piano piano was created by Francesca Chiesa. To read more about the story behind piano piano click here
General
i have a question
Great! We would love to hear from you. Feel free to drop us an email at hello@pianopiano.app