Privacy Policy
piano piano ("piano piano," the "Company," "we," and "us") is dedicated to maintaining a secure and trustworthy private community. We understand that privacy and confidentiality are top priorities for our members, applicants, attendees, and other users ("you"). Your privacy remains at the core of all we do and the features we develop. This Privacy Policy outlines our commitment to safeguarding your privacy, explaining the information we collect, how it is used, and with whom it may be shared, written in straightforward language to minimize legal and technical complexity.
By accessing the piano piano website (https://pianopiano.app), you agree to the terms outlined in this Privacy Policy. We recommend reviewing both the Privacy Policy and Terms of Use carefully. For any questions, contact us at hello@pianopiano.app.
This Privacy Policy may be updated periodically to reflect legal changes or new features. Updates will be posted at https://pianopiano.app/privacy-policy, and continued use of the Service implies consent. If you do not agree to these changes, please contact hello@pianopiano.app.
Personal Information We Collect
When you visit https://pianopiano.app, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
Through our sign-up form, we collect first names, email addresses, and the first part of your postcode. This allows us to personalize email communications, send updates about membership availability, and notify you when the app becomes available in your area.
Additionally, when you use the piano piano app, we collect:
First name and last name.
First part of your postcode.
Mobile number.
Gender identity.
Responses to the question "What motivates you."
User account credentials.
User photos: Photos uploaded by users within the app.
Location data: Location information for app functionality, collected with your explicit consent.
Survey Data Collection and Usage We occasionally conduct surveys to better understand our community's preferences and behaviours. When you participate in our surveys, we collect:
Survey responses and feedback
Optional demographic information (such as age range, location type, relationship status)
Any additional information voluntarily provided in open-text responses
This survey data helps us improve our services and understand community needs. Your participation in surveys is voluntary, and you can choose which questions to answer.
How We Use Survey Data Survey responses are used to:
Analyze trends and patterns in our community
Improve our services and user experience
Create aggregated statistical data that does not identify individual respondents
Inform product development and future features
Sharing Survey Data We may share aggregated, anonymized survey results with:
Our community through blog posts or newsletters
Third-party service providers who help us analyze the data
Partners and stakeholders in a format that does not identify individual respondents
Survey data is never sold to third parties or used for advertising purposes.
Protecting Survey Information Survey responses are stored securely using the same protective measures we apply to other user data. While specific responses are accessible only to authorized piano piano team members, we may publish general findings and insights in an aggregated, anonymous format.
Retention of Survey Data We retain individual survey responses for up to 24 months, after which they are permanently anonymized for statistical purposes only. You can request the deletion of your survey responses at any time by contacting hello@pianopiano.app.
Why Do We Process Your Data?
Our top priority is customer data security, and, as such, we may process only minimal user data—just enough to maintain the website and deliver our services effectively.
Automatically-collected information is used to identify potential cases of abuse and establish statistical information about website usage. This information is aggregated in a way that does not identify any individual user.
If you wish to use features like receiving notifications about membership openings or contacting us directly, you may need to provide personal data such as your email and postcode. Users who are uncertain about what information is mandatory are welcome to contact us via hello@pianopiano.app.
Sharing Your Information
We only share your information with trusted third parties to enhance our services or as required by law.
Use of Brevo for Email Marketing
We use Brevo, a trusted email marketing platform, to send newsletters, promotional content, and updates about membership availability. To facilitate these communications, we share your email address and first name with Brevo.
Brevo adheres to stringent data protection standards, including GDPR compliance. Your information is used solely to deliver the communications you have opted into.
Website Hosting with Hostinger
Our website is hosted on Hostinger, which processes the information you submit through forms on our site. Hostinger ensures the security and confidentiality of your data and operates in compliance with GDPR and other applicable regulations.
App Data and Account Credentials Hosting on AWS
User data collected through our app, including first name, last name, postcode, mobile number, gender identity, responses to "What motivates you," user photos, and location data, is securely hosted on Amazon Web Services (AWS). In addition, user account credentials are also stored securely on AWS.
AWS complies with GDPR and other international data protection laws, offering industry-leading security and reliability. This ensures that your information, including sensitive data such as photos and location, is handled safely and protected against unauthorized access.
Your Rights
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise these rights, please contact us via hello@pianopiano.app.
Links to Other Websites
Our website may contain links to other websites not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy statements of each website you visit.
Securing Your Data
We prioritize protecting your data and have taken multiple steps to secure it, including encryption, secure data storage practices, and regular system monitoring. However, no system is completely secure, and we cannot guarantee absolute protection.
If you believe your data has been compromised, please contact us immediately at hello@pianopiano.app.
Retaining Your Information
We keep your personal information for legitimate business needs and legal compliance. If you wish for us to delete your data in accordance with your rights, please send a request to hello@pianopiano.app.
Contact Information
If you have any questions about this Privacy Policy or your personal data, you can contact us at:
Email: hello@pianopiano.app